AI Disclosure

This notice explains where Taekwondo Klub Ogulin uses AI systems, what those systems can and cannot do, and how to contact us about AI-assisted processing. It is a plain-language transparency notice for the EU AI Act and data-protection obligations.

1. Where AI may be used

AI may be used on this site or in connected customer-support workflows when a feature is enabled:

• Website chat, voice, SMS, or messaging assistants that answer questions, collect booking details, and route requests.
• Drafting help for replies, FAQs, page sections, translations, and other operator-reviewed content.
• Classification and search tasks, such as summarising a conversation or identifying the right service category.
• Internal quality and analytics tasks that help improve response speed and consistency.

When you are interacting with an AI assistant, the interface should make that clear. If you are unsure whether a reply was AI-assisted, contact us using the email below.

2. What data may be processed

AI features process only the information needed for the requested feature. This can include your message, page context, selected service, booking details you provide, and technical metadata needed to deliver the response.

Please do not send sensitive information unless the form or assistant explicitly asks for it. AI prompts and outputs may be handled by contracted processors or sub-processors under data-processing terms. See the Privacy Policy for the broader data-processing notice.

3. Human oversight

AI output is a suggestion or support tool. It can help answer common questions and prepare actions, but it does not replace human judgement.

Unless a feature clearly states otherwise, the AI does not autonomously:

• approve payments, refunds, legal claims, or contract changes;
• make decisions that produce legal or similarly significant effects;
• publish operator content without review;
• override cancellation, booking, privacy, or consumer-rights rules.

A human operator remains reachable through the normal contact channels.

4. Limits and accuracy

AI systems can misunderstand a request, omit context, or produce inaccurate text. You should verify important information before relying on it, especially prices, availability, legal terms, travel details, medical matters, tax issues, or deadlines.

If an AI response appears wrong, unsafe, or incomplete, contact us and include the relevant date, channel, and message if available.

5. Your rights and choices

Depending on the context, you may have rights to access, rectify, erase, restrict, object to, or obtain information about personal data used in AI-assisted processing. You can also request human review where an AI-assisted decision materially affects you.

To exercise privacy rights, use /legal/dsr where available or email us at info@tkdogulin.hr.

6. Contact

AI-related questions or objections can be sent to info@tkdogulin.hr.

This notice is reviewed when AI features, providers, or legal requirements materially change.